Terms of Use and Sale

Version 1.0 · Effective November 12, 2026 · Version française

In short

• Citizenship Prep is an independent study aid. It is not a government website. It is not affiliated with or endorsed by Immigration, Refugees and Citizenship Canada (IRCC) or the Government of Canada.
• The official study guide, Discover Canada, is free. You can prepare for the test with the guide alone. Our site is a convenience.
• The study notes and a sample of questions are free. Full access costs CA$5.00 plus applicable taxes and lasts 30 days.
• It is one payment. There is no subscription and nothing renews.
• You get a full refund if you ask within 3 days of paying.
• We cannot promise that you will pass the citizenship test.
• An account is for one person. Do not share it, copy our questions or resell them.
• You must be 18 or older to sign in or buy.

1. Who we are

Citizenship Prep (also called Canada Citizenship Prep) is run and sold by Injoy AI Solutions Inc., a company registered in British Columbia, Canada. In these Terms, "we" and "us" mean that company, and "the site" means canadacitizenshipprep.online.

• Address: 44-10488 124 St, Surrey, British Columbia, Canada V3V 0E9
• Email: support@canadacitizenshipprep.online

The site is in English only. These Terms and our Privacy Policy are published in English and in French. Both versions have the same legal value.

2. Your agreement with us

By using the site, you agree to these Terms. If you buy full access, these Terms are your contract of sale with us. You can save or print this page to keep a copy. If you do not agree, please do not use the site.

Our Privacy Policy explains what information we keep about you.

3. This is not a government site

• We are a private company. The site is not affiliated with IRCC or the Government of Canada, is not endorsed by them, and was not made with them.
• The only official study guide for the citizenship test is Discover Canada: The Rights and Responsibilities of Citizenship. IRCC publishes it and gives it away free at canada.ca.
• IRCC says the official guide should be your main resource, and that you use other study material at your own risk. We agree. Please read the guide.
• You do not need this site to prepare. The test questions are based on the guide.
• We do not give legal or immigration advice, and we cannot help with your citizenship application.

4. What the site offers

Free, with no account

• Study notes: our own point-form summary of what the guide covers.
• A sample of 3 practice questions for each chapter, as practice questions and as flashcards.
• Your progress, saved in your own browser.

Full access (paid)

• All of our practice questions and flashcards (502 on the effective date above).
• Unlimited timed mock tests: 20 questions, 30 minutes, 15 correct answers to pass.
• "Custom mix" and "mistakes only" mock tests.

When you are signed in, your progress is saved in your account, so you can keep studying on another device.

5. About our content

• We wrote our practice questions from the facts in the guide. They are not the real test questions. IRCC does not publish the real questions.
• Our mock tests have 20 questions, a 30-minute time limit and a pass mark of 15. IRCC decides the format of the real test, and it may differ.
• We follow the 2021 printing of the guide and do not add facts that changed after it was printed. Some details may be out of date.
• Our content may contain mistakes. If our content and the official guide say different things, trust the guide. Please tell us about mistakes by email.
• We do not guarantee that you will pass. Your scores on this site only show how you did on our practice questions.

6. Accounts

• You sign in with a Google account. The site has no passwords of its own.
• You must be at least 18 years old to sign in or to buy.
• If we learn that someone under 18 has an account, we delete the account and refund any payment.
• An account is for one person only. Keep your Google account secure.
• You can ask us to delete your account at any time. See the Privacy Policy.

7. Price and payment

• Price: CA$5.00 plus applicable taxes (GST/HST). The price is in Canadian dollars.
• Taxes: tax is worked out at checkout from your country and postal code. The checkout page shows the tax and the total before you pay. That total is all you pay us. Your bank may add its own fee if your card is not in Canadian dollars.
• Payment: Stripe, a payment company, handles the payment on its own checkout page. We never see or store your card details.
• Card statement: the charge appears as "INJOYAI* CITIZEN PREP".
• Receipt: Stripe emails a receipt to the email address you give at checkout.
• Promotion codes: if we give you a code, enter it at checkout. Codes have no cash value.

Your 30 days

• Full access starts as soon as your payment is confirmed. This usually takes a few seconds.
• Full access lasts 30 days from your payment. Your account menu shows the date it ends.
• It does not renew. This is not a subscription. We never charge you again unless you choose to buy again.
• If you buy again after your access ends, you get a new 30 days. If a new payment is made while you still have days left, the new 30 days are added to them.
• When your access ends, your account and your progress stay. The paid content is locked again.
• If we change the price, the new price applies only to later purchases.

8. Refunds

• Within 3 days of your payment: we give you a full refund. You do not need to give a reason.
• How to ask: email support@canadacitizenshipprep.online from the email address you use to sign in. Refunds are not automatic. A person handles each one.
• Timing: we send the refund to your original payment method within 7 days of your request. Your bank may take 5 to 10 business days more to show it.
• Your access: full access ends when the refund is made. Your progress is kept.
• After 3 days: we refund you if a technical problem on our side stopped you from using full access and we could not fix it, if you were charged twice, or if the law gives you a right to a refund.
• Bank disputes: if you dispute the charge with your bank, your full access ends when we are told. Please email us first. It is usually faster.
• If we close the paid service before your 30 days end, we refund your last payment in full.

Nothing in these Terms takes away a right to cancel or to get a refund that the consumer protection law of your province or territory gives you.

9. Rules for using the site

You may use the site for your own personal study. You may print the notes for yourself. You must not:

• share your account, or let another person use your full access;
• copy, scrape, download in bulk or republish our questions, explanations or notes;
• use bots, scripts or other automated tools on the site;
• sell or resell access or our content, or use our content to build another product;
• try to get around the payment system or the security of the site, or disrupt the site.

If you break these rules, we may suspend or close your account. We will email you to say why. Any paid days you have left end without a refund, unless the law requires one. If you think we made a mistake, email us and we will look at it again.

10. Who owns what

• The wording of our notes, our practice questions and explanations, the design of the site and its badges belong to Injoy AI Solutions Inc.
• Discover Canada is published by IRCC. Its copyright belongs to the Crown (the Government of Canada). We claim no rights in the guide.
• Our material is our own work, based on the facts in the guide. It is not a copy of the guide and it is not an official version. A few short official texts, such as the Oath of Citizenship and the national anthem, are quoted as they are written.
• While you have access, you may use our content for your own study only. This permission is personal to you and you cannot pass it to anyone else.

11. Changes to the site

We work to keep the site running and correct, but we cannot promise it will always be available or free of errors. We may add, change or remove questions and features. If we remove the full question bank or the mock tests during your paid 30 days, we refund your last payment in full.

12. Our responsibility to you

• We provide the site as it is. As far as the law allows, we make no promises about it other than the ones in these Terms.
• We are not responsible for your test result, for any decision IRCC makes, or for indirect losses such as lost time or lost income.
• As far as the law allows, the most we will owe you for any claim is the amount you paid us in the 12 months before the claim, or CA$5.00 if that is more.
• Some laws do not allow these limits for consumers. This includes consumer protection law in Quebec. Where the law does not allow a limit, it does not apply to you. Your legal warranties stay in place.

13. Changes to these Terms

We may update these Terms. We post the new version on this page with a new version number and date. We do not send emails about changes. If you have paid, the version that was in force when you paid applies to that purchase until its 30 days end. For everything else, the new version applies from its effective date.

14. Law and disputes

• If you have a problem, email us first. We will try to fix it.
• The laws of British Columbia and the laws of Canada that apply there govern these Terms. The courts of British Columbia can hear disputes.
• If you are a consumer, you keep the protection of the consumer laws of the province or territory where you live. This includes any right to bring a claim there.

15. If you are outside Canada

The site is made for people preparing for the Canadian citizenship test and is run from Canada. You may use it and buy from another country, but these Terms still apply and prices stay in Canadian dollars. We do not promise that the site meets the laws of other countries.

16. Contact us

Injoy AI Solutions Inc.
44-10488 124 St, Surrey, British Columbia, Canada V3V 0E9
support@canadacitizenshipprep.online